Everything was great from beginning to end.  From the first appointment for an estimate, Dan not only arrived promptly but took the extra step to call 30 mins beforehand to let me know he was on his way.  Dan was very professional - by first taking off his shoes without hestation before he came in.  He went over everything and provided some additional line item costs should I decide to do some additional work.  I had a printed estimate in my hand before he left ~20 mins later! I told him I was gathering a few other estimates and would get back to him should I decide to go with them.  He mentioned that if I found another competitor that detailed out the same work that came in at a lower cost than their price, that he'd be willing to work with me on getting a reduced cost. After a couple other estimates, I planned to go with another company but their schedule wasn't as accommodating/quick for me so I gave Dan a call to see if he could get closer to this competitor's cost ($200 less).  While he did not match the cost of the lower bid, he did come close to the middle and offered me an additional $85 off the cost of the original estimate.  The reduction was in addition to the Angie's List discount as well.  I was sold! Not only did I have a great experience with the estimate and their flexibility to work with me on cost, I got an appointment to complete the work right away that worked for my schedule perfectly.  The guys who came out to do the work were great.  They were running behind on the job before me but called me 2hrs in advance to let me know they were running behind and that he would call me in an hour to give me a more concrete time.  This worked out even better for me.  Justin did as he said and called back with their arrival time.  They were actually right on time while I got stuck in traffic an extra 10 minutes! Again, Justin and the other guy (can't remember his name) were professional, courteous, got right to work and were finished in a couple hours - just as I'd been told.  My shower looks great!
-Candy Sparks, Chicago, IL

I felt very comfortable with the salesman and he was great about answering all my questions and I did call him on his cellphone several times when I thought of new ones. Although this isn't a cheap service, their estimate was lower than another company. The other company though was planning to regrout which may be more work but we went with Sir Grout mainly because they felt they could get it back to looking great without risking tile damage via regrouting process. I almost got teary from how great it looked. There was nothing for me to clean up and I didn't smell any chemical odors. Although the charge to color seal the floor was only $60 more, decided to skip to skip since we were moving shortly and I wasn't convinced it would make a big difference even though the salesman counseled it would and he was right. I would absolutely use them again.
Mara Gaudette, Chicago, IL


Dan was prompt in coming out to give the estimate, provided ample information regarding materials and labor involved in the job. This is one of those projects that most don't think of having done and after having my bathroom rehabbed the year before wanted to make sure I maintained the grout work. It still looks good one year later so the job was well done.
Mathias Sucan, Chicago, IL


Grout in kitchen and dining room cleaned and partially replaced, caulking around edges of kitchen wall tiles,
The guy (Dan) who did the quote was punctual, professional, and sent a detailed quote by email the next day. The estimate was slightly higher than a competitor's, but after a small price reduction I went with this company since they seemed more thorough and professional. The work was done quickly and was good quality - all grout in my kitchen and dining room was cleaned and partially replaced; the grout is now a uniform color and looks great! Maybe a few dollars more overall but well worth the extra $ for the quality of work.  
-richard troxel, Woodale, il


The bathrooms turned out great.  Mitch (employee) did an amazing job with the grout cleaning.  It looked better than when we moved into the place (should have been the first thing we did prior to moving in).  Mitch provided me with directions on how to keep up with the clean tile after their cleaning, but this is what one should expect when you pay to have grout cleaned.  What wasn't expected was the level of professionalism.  When Dan came out, he provided a printed estimate within a half an hour.  We set up an appointment and they showed up at the correct time.  No 4 hour window.  They respected our home and family and cleaned up after themselves.  
Give Dan a call.  You won't regret it.
david D, chicago, il